Returns & Refund Policy

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, please contact us at hello@avenhood.com with your order number.

Return Conditions

• Items must be unused, in their original packaging, and in the same condition as received
• You must notify us of your intention to return within 14 days of delivery
• Once notified, you have a further 14 days to send the item back
• Items that have been assembled, installed, or used cannot be returned under this policy

Return Shipping

Due to the size and weight of our products, return shipping must be arranged by the customer. We recommend using a specialist furniture courier with appropriate insurance. We can provide recommendations on request.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will be issued to your original payment method. Please allow 5–10 working days for the refund to appear in your account.

Damaged or Faulty Goods

If your item arrives damaged or is faulty, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Bespoke or Custom Orders

Products made to your specifications or clearly personalised cannot be returned unless they are faulty. This will be clearly communicated at the point of order.

Contact

To initiate a return, please email hello@avenhood.com or visit our Contact & Support page.